Student Success Manager for a College Coaching Company
August 2
Description
• Proactively organizing meetings and interactive communications with students, parents, and internal team members as required to check progress, provide updates, support students in staying on schedule with milestones, and ensure client satisfaction; • Utilizing all available resources to assist students with action steps to build their admission candidacy and address application-related questions; • Serving as the main point of contact for clients, with an emphasis on parent liaison, and providing timely and accurate responses to inquiries concerning the college admissions process and delivery; • Provide empathetic guidance, conflict resolution, and situational coaching support as may be required by the clients; • Contributing to the company’s revenue by proactively retaining clients, facilitating additional purchases of services (upsells), or generating referrals from current clients due to high satisfaction with the service they received; • Conducting regular check-ins with students to ensure their well-being, health, and safety throughout their CAS journey, and providing necessary professional interventions; • Mentoring students on transferable skills such as time and stress management, project management, and leadership, in conjunction with the wider team, to assist them in successfully achieving their academic and extracurricular goals; • Coordinating and allocating students and tutors/mentors with the Tutor/Mentor Management team; • Facilitating meetings with clients and the strategy team to create tutoring and consulting strategies; • Closely monitoring client and tutor/mentor performance to ensure measurable outcomes; • Sharing student/family feedback with the wider team, when applicable, and proactively aligning on necessary actions for issue resolution; • Conducting internal discussions and alignment meetings within the service team regarding students’ progress to ensure everyone is working effectively toward student success; • Monitoring and reporting on student progress and strategically intervening where necessary for the benefit of the student; • Staying up-to-date with local/regional and technological resources and contributing to a knowledge base; • Effectively utilizing and maintaining our IT tool suite; • Identifying and highlighting opportunities for service improvement and assisting in implementing them to meet present and future client needs; • Staying up-to-date with standardized testing schedules and registrations to advise relevant stakeholders and support students as required; • Assisting students in acquiring and preparing the necessary documentation for the application process (application fill-in, recommendation letters, transcripts, testing certificates, high school program review certifications, etc.); • Translating documents and communications in various channels between parents and the wider services team, as required;
Requirements
• Excellent English written and verbal communication skills • Has at least 3+ years experience as a College Admissions Coach or as a Customer Success/ Customer Relationship Manager in the Education, Training/Development, and/or Coaching space (college admission coaching experience highly preferred) • Experience working with brand image and promoting value through positive customer experience • Exceptional ability to communicate, empathize, and foster positive relationships with customers/clients • Has experience handling multiple students/families, preferably 80 -100 a month • Has familiarity with Discord, Google Drive, Gmail, Slack, Calendly, and Zoom • Experience in identifying and executing upselling opportunities to maximize client value and revenue growth • Bachelor’s degree and certification in Education
Benefits
• Unlimited days off policy • Potential $1,000 tech stipend for WFH setup • $300-500 per month for health insurance stipend • Flexible working hours
Apply Now