Group Product Manager

July 31

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Level AI

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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

51 - 200

💰 $20M Series B on 2022-03

Description

• Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research. • Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables. • Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning. • Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes. • Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans. • Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth. • Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions. • Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product. • Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.

Requirements

• Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university. • At least 7 years of experience in product management, with at least 5 years in SaaS-based technology. • Experience in defining, developing and managing new products in a fast-paced environment is a plus. • Experience defining customer requirements in big data, data analytics, or related technologies is a plus. • Strong detail orientation, organizational skills, and project management skills. • Familiarity with Contact Center or Video Content platforms, or both, is a plus. • Compensation will be competitive and commensurate with qualifications. • We offer standard startup perks and are open to remote work arrangements.

Benefits

• Competitive compensation • Standard startup perks • Open to remote work arrangements