Product Manager - AI Solutions

July 27

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Logo of Zingtree

Zingtree

Customer Support β€’ IT Support β€’ Call Centers β€’ Agent Scripting β€’ Contact Center

11 - 50

πŸ’° $15M Series A on 2022-01

Description

β€’ Collaborate on the creation of new products and features that exceed customer expectations β€’ Work closely with the Engineering team to bring new products to market and to enhance existing products and features β€’ Dive deep into understanding Zingtree's customer base β€’ Craft business plans for fresh opportunities β€’ Engage effectively with diverse individuals and roles β€’ Listen keenly to stakeholder feedback β€’ Stay at the forefront of AI technology trends β€’ Continually understand the competitive landscape and key market shifts β€’ Base your business decisions on rigorous data and research

Requirements

β€’ 5+ years of experience in roles like Product Manager or Technical Product Manager β€’ Proven ability of AI enablement; coordinating data, business processes, workflows, systems β€’ Proven ability to execute and collaborate with technical teams β€’ History of developing and launching successful B2B products β€’ Solid understanding of the latest AI technology, LLMs, AI Agents, and machine learning techniques β€’ Background with Integrations into CRMs, CCaaS systems etc. β€’ Ability to present to customers during pre-sales and post-sales opportunities β€’ Experience with owning user research and competitive market analysis β€’ Strong attention to detail with documentation, release management and management of milestones (internal/external) β€’ Exceptional communication skills and cross-functional collaboration β€’ Business savvy with robust strategic, analytical, and technical acumen β€’ Expertise in SaaS, Customer Support, Call Center / Contact Center is a must; Process Automation nice-to-have β€’ Prior start-up experience a plus; grind, hustle, and move fast

Benefits

β€’ Competitive Compensation - We offer fair compensation packages β€’ Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us β€’ 401K plans - Add to your retirement planning (no employer matching at this time) β€’ Paid Parental Leave - Paid time off for parents to spend time with their new child β€’ Unlimited PTO - Take the time you need to recharge and bring your best self to work β€’ Flexible Remote Work - Work from anywhere β€’ Co-Working Reimbursement - Expense up to $200 a month on co-working space β€’ Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.

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