Product Manager - AI Solutions

July 27

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Zingtree

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Customer Support • IT Support • Call Centers • Agent Scripting • Contact Center

11 - 50 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2022-01

Description

• Collaborate on the creation of new products and features that exceed customer expectations • Work closely with the Engineering team to bring new products to market and to enhance existing products and features • Dive deep into understanding Zingtree's customer base • Craft business plans for fresh opportunities • Engage effectively with diverse individuals and roles • Listen keenly to stakeholder feedback • Stay at the forefront of AI technology trends • Continually understand the competitive landscape and key market shifts • Base your business decisions on rigorous data and research

Requirements

• 5+ years of experience in roles like Product Manager or Technical Product Manager • Proven ability of AI enablement; coordinating data, business processes, workflows, systems • Proven ability to execute and collaborate with technical teams • History of developing and launching successful B2B products • Solid understanding of the latest AI technology, LLMs, AI Agents, and machine learning techniques • Background with Integrations into CRMs, CCaaS systems etc. • Ability to present to customers during pre-sales and post-sales opportunities • Experience with owning user research and competitive market analysis • Strong attention to detail with documentation, release management and management of milestones (internal/external) • Exceptional communication skills and cross-functional collaboration • Business savvy with robust strategic, analytical, and technical acumen • Expertise in SaaS, Customer Support, Call Center / Contact Center is a must; Process Automation nice-to-have • Prior start-up experience a plus; grind, hustle, and move fast

Benefits

• Competitive Compensation - We offer fair compensation packages • Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us • 401K plans - Add to your retirement planning (no employer matching at this time) • Paid Parental Leave - Paid time off for parents to spend time with their new child • Unlimited PTO - Take the time you need to recharge and bring your best self to work • Flexible Remote Work - Work from anywhere • Co-Working Reimbursement - Expense up to $200 a month on co-working space • Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.