Field Solutions Engineer

20 hours ago

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Level 10, LLC

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Retail POS Staging & Integration • Key Injection • Retail IT Hardware Procurement: Apple, Toshiba, HP, Motorola, Honeywell, Epson, Intermec, Zebra, VeriFone, IPC, & Dell. • Retail IT Repair & Maintenance Services • Retail Store Field Services

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Description

• Technical Consultation: Field Solutions Engineers act as technical advisors to customers, helping them understand and evaluate solutions that meet their specific needs and requirements. • Solution Design and Architecture: Design customized solutions based on customer requirements, considering factors such as scalability, performance, security, and integration with existing systems. • Implementation and Deployment: Field Solutions Engineers oversee the implementation of solutions at customer sites, ensuring that installations are completed successfully and according to specifications. • Testing and Validation: They conduct thorough testing and validation of solutions to ensure they meet quality standards and perform as expected. • Customer Training and Support: Field Solutions Engineers provide training sessions to customers on how to use and maintain implemented solutions effectively. • Collaboration and Knowledge Sharing: Field Solutions Engineers often work closely with product development teams, providing feedback from the field to improve products and develop new features. • Customer Relationship Management: They build and maintain strong relationships with key customer contacts, understanding their business challenges and providing strategic guidance on technology solutions that align with their goals. • Documentation and Reporting: They maintain accurate documentation of implemented solutions, configurations, and support activities.

Requirements