Level Access
Level Access is a unified software platform that provides a comprehensive solution for achieving and maintaining digital accessibility. With a combination of automated scanning, manual testing, legal guidance, and training, Level Access supports businesses in complying with accessibility standards such as WCAG and ADA. Their services are tailored for various sectors, including education, financial services, and public administration, ensuring that digital products are accessible to everyone.
Web Accessibility • Section 508 • WCAG • CVAA • AODA
Senior IT Support Specialist
April 7
Level Access
Level Access is a unified software platform that provides a comprehensive solution for achieving and maintaining digital accessibility. With a combination of automated scanning, manual testing, legal guidance, and training, Level Access supports businesses in complying with accessibility standards such as WCAG and ADA. Their services are tailored for various sectors, including education, financial services, and public administration, ensuring that digital products are accessible to everyone.
Web Accessibility • Section 508 • WCAG • CVAA • AODA
📋 Description
• Level Access is a leading SaaS accessibility company. • We are seeking a highly motivated and experienced Senior IT Support Specialist to join our team. • Assist with oversight of the IT support team's daily operations. • Ensure efficient resolution of technical issues and implementation of IT systems. • Requires both technical expertise and leadership qualities to guide and develop the team while providing exceptional IT support to the organization.
🎯 Requirements
• Education: A Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field is required. Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus. • Experience: At least 5 years of experience in IT support. • Technical Skills: Proficiency in Windows and Mac operating systems, Intune and JAMF, networking (as a plus), server administration, and common IT support tools. • Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues. • Communication: Excellent verbal and written communication skills, effectively conveying technical information to non-technical users and executives. • Customer Service: A commitment to providing exceptional customer service and support. • Project Management: Experience running IT projects. • Adaptability: Ability to work in a fast-paced, dynamic environment and handle multiple priorities effectively. • Attention to Detail: High level of accuracy and attention to detail in all tasks and documentation.
🏖️ Benefits
• Medical insurance • Unlimited vacations/FTO
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