LevelUp - WordPress Technical Support & Outsourcing
LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.
wordpress • customer support • technical support • customer service • outsourcing
Helpdesk Support Agent
March 14
🇵🇭 Philippines – Remote
💵 ₱30k - ₱35k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🚫👨🎓 No degree required
LevelUp - WordPress Technical Support & Outsourcing
LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.
wordpress • customer support • technical support • customer service • outsourcing
📋 Description
• Provide guidance and troubleshooting support to internal teams on Business Applications usage. • Manage system access requests and resolve issues via Slack, Zendesk, and Admin tools. • Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering. • Document and tag interactions to support process improvement and reporting. • Collaborate with internal teams to ensure a seamless support experience. • Stay updated with system changes and best practices through training and ongoing learning.
🎯 Requirements
• 2-3 years of experience in a Helpdesk, IT Support, or similar role. • Familiarity with Sales processes and Business Applications. • Proficiency with Zendesk, Slack, and Admin tools for troubleshooting and issue resolution. • Strong analytical and problem-solving skills. • Excellent written and verbal communication abilities. • Ability to prioritize tasks and handle multiple issues efficiently. • Experience in documenting and tagging support interactions for reporting and process optimization.
🏖️ Benefits
• Work from home / fully remote position • Paid training • Equipment provided • HMO
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