Inside Sales Representative

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LevelUp - WordPress Technical Support & Outsourcing

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wordpress • customer support • technical support • customer service • outsourcing

51 - 200

Description

• Company Overview • LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors and website owners. • For over six years, we have successfully collaborated with a variety of companies, providing valuable technical, operational and back-office support. • We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. • Position Overview • We are seeking a dynamic and customer-focused Inside Sales Representative with 1-2 years of experience to join our team. • In this role, you will be responsible for engaging with customers via chat to answer questions, guide them through self-service processes, and facilitate their purchasing decisions. • You will work closely with our client’s sales and support teams to ensure a smooth customer journey from inquiry to transaction. • The ideal candidate will have excellent communication skills, be tech-savvy, and have a strong understanding of website hosting services.

Requirements

• 1-2 years of inside sales or customer support experience, preferably in a web hosting, SaaS, or any tech industry. • Tech-savvy with a basic understanding of web hosting, domain registration, DNS management, and website setup processes. • Knowledge of website builders is preferred. • Comfortable using CRM software and chat platforms. • Strong English Communication skills (verbal and written). • Excellent problem-solving and critical thinking skills. • Proven sales skills with a customer-first approach. • Skilled at multitasking and managing multiple chat interactions simultaneously. • Self-motivated and results-driven with a positive attitude. • Able to work effectively both independently and as part of a team. • Experience with chat-based customer service is a plus. • 40 - 60 WPM

Benefits

• A Collaborative and Innovative Work Environment • Fully Remote Work Setup • Equipment provided