Web Hosting Retention Specialist

October 31

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LevelUp - WordPress Technical Support & Outsourcing

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wordpress • customer support • technical support • customer service • outsourcing

51 - 200

Description

• LevelUp is a specialist agency that provides WordPress technical support for vendors, agencies and website owners. • We are looking to hire a team of Web Hosting Retention Specialists to support customer requests to change their hosting plan. • The ideal candidate has 3+ years of customer support experience and is passionate about providing top tier service.

Requirements

• Exceptional written and verbal English communication skills • 3+ years email/chat customer service experience • Keen attention to detail • Experience updating and checking DNS records • Understanding of technical concepts relating to web hosting

Benefits

• This is a fully remote position with a standard 40-hour fixed-schedule work week. • It is essential that you have a reliable internet connection as any downtime will significantly impact performance on customer support. • The exact work schedule depends on the client that you are assigned to, but is likely an afternoon or night schedule. • We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment. • Paid training will be provided.