Customer Service Advisor

January 28

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Description

β€’ Customer Service Advisor assists customers with complaints and questions β€’ Provides customers with information about products and services β€’ Takes orders and processes returns β€’ Helps customers understand the product and answers questions about their trading positions β€’ Assist clients worldwide through live support and handle customer requests through chats, phone calls and emails in different languages β€’ Assist with opening of client accounts, amend existing accounts, maintain client records β€’ Demonstrate impeccable telephone etiquette and management β€’ Handle back office queries β€’ Support clients with technical and troubleshooting issues β€’ Report to the management β€’ Deal with all departments to resolve issues β€’ Provide support and troubleshooting on Libertex and MT4 Trading Platforms β€’ Liaise with the Compliance Officer regarding complaints and approval of accounts β€’ Provide all relevant information to clients regarding documents and materials for becoming a client β€’ Handle client inquiries appropriately and ensure high level service is provided β€’ Promote available products and services to clients β€’ Develop and maintain excellent relationships with prospective and existing clients β€’ Contribute to team effort by achieving targeted results β€’ Assist with other duties as needed from time to time

Requirements

β€’ Degree in Business Studies or any other related field β€’ Previous experience in a similar position will be considered as a major advantage β€’ Excellent command of the Russian and English language is a must. Knowledge of any other languages will be considered as an advantage β€’ Excellent spoken and written communication skills β€’ Ability to work efficiently under pressure β€’ Excellent computer skills (Microsoft Excel and Word) β€’ Knowledge of MetaTrader platforms will be considered as an advantage β€’ Ability to work rotating shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, 13:00 to 23:00 Monday to Sunday

Benefits

β€’ 24 working days annual leave β€’ Opportunity to work remotely β€’ Comprehensive Medical Insurance Plan, with coverage for the employee and their immediate family β€’ Udemy Business unlimited membership β€’ Corporate events and team building activities β€’ Professional and personal development opportunities in a fast-growing environment

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