IT Support Analyst

March 13

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Life360

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Life360 is a leading family safety app that offers a comprehensive suite of services for location and digital safety. With Life360, users can effortlessly share their location, track their phones, and manage driving safety measures, including crash detection and 24/7 roadside assistance. The app includes features for digital safety, such as identity theft protection and SOS alerts, ensuring protection and prevention for each family member. Life360's plans, which include free, Gold, and Platinum options, are designed to accommodate various needs, offering peace of mind with advanced safety and coordination tools. The app is trusted by millions of users and is highly rated on app stores for its efficiency and reliability in connecting family members and ensuring their safety.

Family Networking • Location Based Services • Mobile • Connected Home • Connected Car

201 - 500 employees

Founded 2008

👥 B2C

📡 Telecommunications

💰 Post-IPO Equity on 2022-11

📋 Description

• Life360’s mission is to keep people close to the ones they love. • Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. • Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. • The IT team is focused on enabling Life360 staff to have the tools, support, and equipment they need to be successful. • The IT team is responsible for helpdesk, employee permissions management, hardware support, supporting in-office technology, and business applications. • Reporting to the IT Helpdesk Lead, we seek a highly motivated and customer-oriented IT Support Analyst to provide technical assistance and support to our employees, troubleshoot hardware and software issues, and maintain our IT systems.

🎯 Requirements

• 3+ years of experience in IT support working within a ticketing system • Be a result-driven, strong critical thinker • Familiarity with MacOS, iOS, Android, Windows, Okta, Google Workspace, Atlassian, and other IT-owned tools. • AWS and Github experience is a bonus • Demonstrable experience in many SaaS applications (Okta, Google Workspace, GitHub, Atlassian, and Slack) • Good communication skills and ability to create training materials and stand-alone documentation • Strong experience supporting MacOS, Windows, as well as iOS and Android. This includes both software and hardware troubleshooting experience • Experience working with MDMs (Kandji and Intune) • Strong problem-solving skills with a can-do attitude; ability to troubleshoot root causes not just symptoms

🏖️ Benefits

• Competitive pay and benefits • Medical, dental, vision, life, and disability insurance plans (100% paid for employees) • 401(k) plan with company matching program • Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being • Flexible PTO, 13 company-wide days off throughout the year • Winter and Summer Week-long Synchronized Company Shutdowns • Learning & Development programs • Equipment, tools, and reimbursement support for a productive remote environment • Free Life360 Platinum Membership for your preferred circle • Free Tile Products