Support Engineer

March 11

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KPI Integrated Solutions

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KPI Integrated Solutions is a company specializing in providing end-to-end warehousing and distribution solutions. They offer services that range from supply chain consulting, customized automation design, to system integration, all tailored to transform operations by blending advanced technologies. The company is dedicated to optimizing warehouse operations through engineered solutions, increasing productivity, enhancing efficiency, and reducing labor reliance. They serve a variety of industries, including food and beverage, pharmaceuticals, retail, and e-commerce, by utilizing technologies such as AGVs & AMRs, conveyor systems, robotic picking, and warehouse software. KPI Integrated Solutions focuses on improving distribution performance with goals of maximizing throughput, expanding capacity, and ensuring reliability through their comprehensive suite of services and technologies.

201 - 500 employees

☁️ SaaS

🚗 Transport

🤝 B2B

📋 Description

•KPI Integrated Solutions is recognized as a leading provider of innovative Warehouse Execution/Control Software (WES/WCS) solutions for warehousing and distribution centers. •We streamline supply chain operations with the lowest total cost of ownership in the industry. •You will be a Support Engineer for KPI Integrated Solutions’ WES/WCS Product and on KPI Integrated Solutions PLC Controls product for our customers. •Your job will entail troubleshooting and identifying solutions within KPI Integrated Solutions products. •You will need to obtain a deep understanding of the customer’s implementation and environment and be able to utilize tools to determine root cause(s). •Follow up with customers, provide feedback and see problems through timely resolution. •Utilize excellent customer service skills and exceed customers’ expectations. •Work closely with our development team regarding customer issues and feedback. •Expand and update our Knowledge Base and have the mindset of sharing your knowledge. •Train customers onsite and remotely. •Provide “Product” support including logging, documenting, tracking, and monitoring problems reported by customers. •Participate in the after hours on call rotation to support our customers 24 x 7. •Travel to customer sites approximately 20% per year.

🎯 Requirements

•Understand basic SQL queries. •Knowledgeable with all versions of Windows and Windows Server Edition. •Understand of basic network troubleshooting. •Desktop troubleshooting. •Excellent verbal/written communication and organizational skills, along with interpersonal skills that allow for collaboration across a diverse group of people. •Ability to train customers and develop training manuals/SOPs (Standard Operating Procedures) •TeamSupport tasks and action items or Ticketing system knowledge or usage. •Support phone line testing and switching. •Knowledge of electrical controls components/equipment and can troubleshoot electrical control systems. •Knowledge of electrical safety rules and procedures. •Familiar with PLC/Networking communication protocols and equipment. •Proficient in MS Office and PowerPoint. •Experience with WES/WCS systems •Experience with server O/S, networking, scanners, label printers and VPN/RDP for remote access •Experience working in a Warehouse Distribution environment •SQL, Java and/or PLC programming experience, not to program but to assist with troubleshooting

🏖️ Benefits

•Health Care Plan (Medical, Dental & Vision) •Retirement Plan (401k, IRA) •Life Insurance (Basic, Voluntary & AD&D) •Paid Time Off (Vacation, Sick & Public Holidays) •Family Leave (Maternity, Paternity) •Short Term & Long Term Disability •Training & Development •Voluntary Life & AD&D Insurance •Voluntary Accident, Critical Illness & Hospital Indemnity Insurance •Pet Insurance •Milk Stork Program •Wellness Program with gift card redemption and wellness challenges •Paid Time Off (Vacation, Sick & 10 Holidays)