Billing Solutions Center Director - Healthcare Call Center

2 days ago

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LifeStance Health

WebsiteLinkedInAll Job Openings

Healthcare • Psychiatry • Psychology • Outpatient • Therapy

5001 - 10000 employees

Founded 2020

⚕️ Healthcare Insurance

💰 Private Equity Round on 2017-01

Description

• Oversees the strategic leadership, daily operations, and staff management of the Billing Solutions contact center. • Ensures excellent customer service and optimizes call center performance. • Monitors and leads the customer service teams while collaborating cross-functionally. • Reports key performance metrics and data regularly in accordance with the company’s strategies and processes. • Manages daily contact center tasks assigned to each specific contact center agent. • Implements best practices on patient collection processes. • Develops and maintains the contact center policies and procedures.

Requirements

• Bachelor’s degree in a healthcare, business administration, or a related field (or equivalent experience) • 5+ years in healthcare revenue cycle management including billing, payments, insurance verification, etc. • 5+ years in a leadership role within a contact center or customer service environment • Proficiency with electronic medical/health record and associated technologies • Experience with contact center tools, analytics platforms (PBI and NICE InContact preferred) • Ability to work independently and as a team member • Demonstrated ability to lead teams through change, ensuring high morale and productivity • Strong written and verbal communication skills with the ability to lead and collaborate cross-functionally. • Broad knowledge of clinical and insurance-related terminology • Proven ability to manage and resolve escalations effectively and diplomatically with proper documentation • Strong problem-solving skills with attention to detail in high-pressure environments

Benefits

• medical, dental, vision • AD&D, short and long-term disability, and life insurance. • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program