Firefly Initiative
Firefly Initiative is a digital platform that provides creators, small businesses, and influencers with a simple and effective way to unify their online presence through a customizable link-in-bio tool. With over 50 million users, Firefly Initiative allows individuals to share diverse content across various social media profiles, track engagement analytics, and monetize their efforts without needing a separate website. It simplifies the process of managing multiple links and enhances audience engagement by serving as a mini website to showcase everything a user creates, curates, and sells.
volunteering • social impact • ESG • corporate volunteering • Employee volunteering program
Customer Success Manager
February 19
Firefly Initiative
Firefly Initiative is a digital platform that provides creators, small businesses, and influencers with a simple and effective way to unify their online presence through a customizable link-in-bio tool. With over 50 million users, Firefly Initiative allows individuals to share diverse content across various social media profiles, track engagement analytics, and monetize their efforts without needing a separate website. It simplifies the process of managing multiple links and enhances audience engagement by serving as a mini website to showcase everything a user creates, curates, and sells.
volunteering • social impact • ESG • corporate volunteering • Employee volunteering program
📋 Description
• Fireflies.ai is the #1 AI voice assistant, automating note-taking and turning voice into action & insights. • We are seeking a passionate Customer Success Manager to join our team. • Play a pivotal role in ensuring customers achieve their desired outcomes with our SaaS products. • Build strong relationships, understand customer needs, and guide them to success. • Responsibilities include customer onboarding, account management, and customer feedback.
🎯 Requirements
• Bachelor's degree in a relevant field (Business, Marketing, Computer Science, etc.) • Previous experience in a Customer Success role, preferably within the B2B SaaS industry. • Strong communication, interpersonal, and relationship-building skills. • Excellent problem-solving abilities and a customer-centric mindset. • Proven ability to work independently and as part of a team. • Familiarity with Customer Relationship Management (CRM) software is a plus. • Availability to work in the PST time zone and accommodate North American customer needs.
🏖️ Benefits
• Competitive compensation • Work remotely from anywhere • Opportunities to move laterally within a team and grow rapidly • Paid time off and flexible leave policy • A "no boss" culture that empowers you to take ownership • Flexible working hours to fit your lifestyle • LGBTQ+ friendly • Fun international offsite to connect and recharge • Tech reimbursements to support your work
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