Firefly Initiative
Firefly Initiative is a digital platform that provides creators, small businesses, and influencers with a simple and effective way to unify their online presence through a customizable link-in-bio tool. With over 50 million users, Firefly Initiative allows individuals to share diverse content across various social media profiles, track engagement analytics, and monetize their efforts without needing a separate website. It simplifies the process of managing multiple links and enhances audience engagement by serving as a mini website to showcase everything a user creates, curates, and sells.
volunteering • social impact • ESG • corporate volunteering • Employee volunteering program
Customer Success Manager
March 14
Firefly Initiative
Firefly Initiative is a digital platform that provides creators, small businesses, and influencers with a simple and effective way to unify their online presence through a customizable link-in-bio tool. With over 50 million users, Firefly Initiative allows individuals to share diverse content across various social media profiles, track engagement analytics, and monetize their efforts without needing a separate website. It simplifies the process of managing multiple links and enhances audience engagement by serving as a mini website to showcase everything a user creates, curates, and sells.
volunteering • social impact • ESG • corporate volunteering • Employee volunteering program
📋 Description
• Fireflies.ai is the #1 AI voice assistant automating note-taking and turning voice into insights. • We seek a passionate and results-driven Customer Success Manager. • Build strong, lasting relationships with customers, understanding their needs, and guiding them to success. • Assist new customers with onboarding and provide training. • Develop and maintain relationships with key customer accounts. • Become an expert in our SaaS products and communicate their benefits. • Create and deliver training materials to maximize product value.
🎯 Requirements
• Bachelor's degree in a relevant field (Business, Marketing, Computer Science, etc.) • Previous experience in a Customer Success role, preferably within the B2B SaaS industry. • Strong communication, interpersonal, and relationship-building skills. • Excellent problem-solving abilities and a customer-centric mindset. • Proven ability to work independently and as part of a team. • Familiarity with Customer Relationship Management (CRM) software is a plus. • Availability to work in the PST time zone and accommodate North American customer needs.
🏖️ Benefits
• Competitive compensation • Work remotely from anywhere • Opportunities to move laterally within a team and grow rapidly • Paid time off and flexible leave policy • A "no boss" culture that empowers you to take ownership • Flexible working hours to fit your lifestyle • LGBTQ+ friendly • Fun international offsite to connect and recharge • Tech reimbursements to support your work
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