Regional Director - Latin America and Caribbean

February 21

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201 - 500 employees

📋 Description

• The Regional Director for Latin America & Caribbean will be responsible for promoting and increasing the uptake of the ICC family of solutions, in both English and Spanish, within the designated region. • This role requires a dynamic, motivated leader who can develop business opportunities, operate effectively in a multi-cultural and bilingual business environment, build and foster relationships with multiple groups of stakeholders, and drive results in a demanding environment. • Develop and implement regional business strategies and plans to achieve defined KPIs. • Develop key relationships to identify customer and stakeholder needs within the region, create proposals, and arrange and coordinate a delivery of the product or services to meet customer needs. • Monitor performance and report on metrics. • Set business goals and objectives on a country and regional basis. • Optimize and oversee operations in the region to ensure efficiency. • Ensure compliance with company policies and operational guidelines. • Manage escalated customer issues, incidents, or complaints. • Monitor regional expenses and recommend improvements. • Foster a culture of exceptional customer service and engagement. • Collaborate with corporate leadership to align regional goals with company objectives.

🎯 Requirements

• Bilingual fluency in English and Spanish. • Bachelor’s degree in business, engineering, or a relevant field. • Proven experience in a leadership role, preferably as a manager or similar. • Experience working in a bilingual or cross-cultural environment. • Strong analytical skills and the ability to interpret financial and operational data. • Excellent communication and interpersonal skills in both English and Spanish. • Ability to travel frequently within the assigned region. • Proficiency in using business management software and tools. • Demonstrated ability to lead and motivate teams to achieve goals. • Strong problem-solving and decision-making skills.

🏖️ Benefits

• Competitive base salary and performance-based commission. • Health, dental, and vision insurance. • Retirement savings plan. • Paid time off and holidays. • Professional development opportunities.