Sales Manager

6 days ago

Apply Now

Receive Emails with Similar Jobs

linqd.

WebsiteLinkedInAll Job Openings

linqd. is a technology company that ignites meaningful connections between building companies, channels, trade professionals, and homeowners. We combine human intelligence, proprietary data, AI-enabled technology, and omnichannel mastery to lead your audience through their journey to conversion, acting as a catalyst for purposeful connections.

Direct Marketing • Inside Sales • Account Relationship Management • Database Development • Building Products Sales

201 - 500 employees

🤝 B2B

🛍️ eCommerce

🤖 Artificial Intelligence

📋 Description

• The primary purpose of the Sales Manager is to lead and develop a high performing inside sales team to exceed daily and monthly goals. • This role requires proactive leadership, strategic problem-solving and data driven decision-making to optimize performance and drive growth. • The Sales Manager must stay ahead of team progress, analyze trends, and make business adjustments to ensure success. • Responsible for training the team on account-related topics and supporting linqd. with application and data management training. • The knowledge level of the sales reps is the accountability of the Sales Manager. • If gaps are identified, the Sales Manager is responsible for coordinating instruction and training design with the Training Specialist. • Coordinate a structured plan and schedule with the Training Specialist to onboard new hires. • Develop effective call guides/scripts and monitor campaign and list penetration. • Always ensure there is the proper level of support and clear communication across all accounts. • Client and account support Collaborate with the Account Teams on the following: Setting goals for accounts/ISPs/Campaigns/any additional needs Campaign and List suggestions. • Developing call messaging and scripting Gathering feedback and learning from the industry/market/customer Optimizing performance. • Responsible for pulling data from various platforms and providing feedback and insights. • Using the data to define the required action plan and managing team members through the actions to achieve the desired goals. • Involvement in industry-related activities and events (webinars and tradeshows) and visiting customer facilities. • Attainment of account goals, service levels, and financial targets. • Championing quality: ensuring call quality meets company and client standards. • Adherence to process and standard operating procedures. • Facilitating changes and questions on account assignments with the client. • Launching campaigns with the team, including talking points and role plays. • Coordinating with Marketing Operations on the Campaign Calendar (new ideas are always welcome). • Collaborate with other teams and subject matter experts across the business to implement and enforce compliance with best practices, policies, and procedures. • Leadership Hire, onboard, manage, and mentor the inside sales team that supports clients. • Will be involved with interviewing and engaged in good faith efforts to hire and support a diverse workforce. • Conduct ongoing performance coaching sessions to understand job expectations and goals and document performance concern areas. • Collaborate with the Sales Director on escalations, including Performance Improvement Plans (PIPs), and disciplinary actions. • Upholds the Company’s Open-Door policy by meeting with employees, listening to concerns, and providing resolutions. • Responsible for direct reports evaluations, following company guidelines. • Perform as a mentor, conduct training, and create development plans for employees to ensure a long-term succession plan and growth are in place. • Utilize business intuition and experience to anticipate account needs and proactively address them.

🎯 Requirements

• Bachelor’s Degree in Technical, Business, or related field preferred (equivalent experience will be considered). • Minimum five years of successful management experience, preferably in a contact center or tele-sales environment. • Proven track record of driving sales, coaching teams, and enhancing customer relationships. • Must have experience in mentoring others to drive toward a common goal using best practices and tactics. • An ability to understand the role of the phone channel and support in that strategy while also providing feedback to the team to articulate a positive impact to said strategy (e.g., idea generation). • Industry knowledge is a plus. • Exceptional interpersonal skills, leadership by example. • Must have strong communication and presentation skills (both oral and written) with a high degree of professionalism. • Must have the ability to transfer knowledge and skills from one to another in such a way that the trainee can perform appropriately with the knowledge and skills they have gained. • Must understand the difference between ‘knowledge transfer’ vs. ‘skills training’ and can customize the presentation of this information based on the goal. • Proficiency in Microsoft 365 and data-driven sales analysis. • Strong understanding of CRM platforms such as Salesforce, HubSpot, Aircall, and Five9. • Ability to work under pressure whilst maintaining a cool outlook. • Thriving in an environment that never stops is a must.