Customer Support Agent

4 days ago

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Description

• As a Customer Support Agent, you will be responsible for providing application support and troubleshooting by utilizing solution databases. • You will interact directly with customers, assisting end-users with application-related issues, permissions management, and incident resolution. • This role involves coordinating with end customers and feature teams to resolve tickets efficiently. • Experienced agents may also rotate into product support roles and participate in on-call duties.

Requirements

• Proficiency in ITIL frameworks for incident, service request, and change management. • Knowledge of platform, database, and infrastructure components. • Experience with event management and AMS practices. • Strong problem-identification and analytical skills. • Proficiency in German (B2 level) and English. • Ability to work closely with end customers and technical teams in a collaborative environment.

Benefits

• Learning opportunities with compensated certificates, learning lunches, and language lessons. • Chance to switch projects after one year. • Team building and victory celebration compensation every quarter. • Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment. • Remote work opportunities. • Flexible time off depending on a project. • Mental health support including psychologist consultations and seasonal activities with colleagues (from walking challenges to wakeboarding). • Health insurance for Lithuanian residents. • Referral bonuses. • Loyalty days. • Recognition of important occasions of your life.