Senior Client Services Executive

April 16

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

+10 more states

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $93.7k - $114.9k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Microsoft 365

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Microsoft 365 is a cloud-based suite of productivity applications designed for individuals, families, businesses, and educational institutions. It includes popular tools such as Word, Excel, PowerPoint, Outlook, and Teams, providing users with the ability to create, collaborate, and share documents and data seamlessly across devices. Microsoft 365 enhances productivity with features like Microsoft Copilot, which integrates AI capabilities to assist users in their everyday tasks, ensuring secure storage and organization of files while facilitating effective teamwork and communication.

10,000+ employees

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• The Sr. Client Services Executive II (SCSE) manages existing PBM clients • Responsible for co-development of long-term account strategy for clients • Identify “up sell” and expansion opportunities • Communicate opportunities for strategic business plan • Responsible for client retention and customer satisfaction • Solve customer issues related to contracts and reporting • Manage coordinators assigned to them • Support/back up the CSE and CSC responsibilities • Create and present data for Strategic Business Plans and Performance Standard reports • Conduct Client training (Client Portal Site, Navi-Claim, etc.) • Investigate/follow-up on Performance Guarantees • Lead or support internal department and corporate projects • Provide mentoring to coordinator levels and CSEs • Other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, or related area preferred • Knowledge of PBM or health care industry required • At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field • Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives • Ability to work independently and prioritize work to meet client needs • Strong team orientation, commitment to sales and client service and desire to succeed • Willingness to travel as needed to meet goals • Excellent verbal and written communication, presentation and negotiation skills required • PC skills; Microsoft Office, Email, and Internet • Ability to manage coordinator level resources • Valid State Driver’s License and current Automobile Insurance Policy • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account