Lead Account Manager - Client Services

March 24

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $60k - $65k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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RXO, Inc.

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RXO, Inc. is a leading provider of asset-light transportation solutions, focusing on creating more efficient ways for shippers and carriers to move freight. The company leverages technology to optimize logistics and enhance service delivery in the transportation industry.

5001 - 10000 employees

Founded 2022

🚗 Transport

📋 Description

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Handle the dispatch of contract carriers; resolve issues throughout the day as needed • Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies • Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery • Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations • Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

🎯 Requirements

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience • Bachelor's degree or equivalent related work or military experience • Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications • Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience (it’d be great if you also have) • 4-7 years of logistics experience (it’d be great if you also have) • 2 years of inventory control and merchandise reconciliation experience (it’d be great if you also have) • Solid research, communication and time management skills (it’d be great if you also have)

🏖️ Benefits

• Competitive pay • Paid time off includes: 9 holidays • Earn up to 15 days PTO • 40 hours bereavement leave • 8 hours volunteer time • jury duty • at least 2 weeks family bonding leave • 40 hours prenatal care leave • 40 hours COVID-19 leave • 401(k) with up to 4% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal services • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account