Senior Director - Client Service, B2B

March 13

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Bounteous

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Bounteous is a digital solutions firm known for its co-innovation model, which assists leading brands in navigating digital transformations and enhancing user experiences. The company partners with businesses from various sectors such as financial services, healthcare, telecommunications, retail, and convenience, to deliver data-driven solutions. Bounteous offers expertise in areas including artificial intelligence, data analytics, digital commerce, and cloud enablement, helping its clients harness technology for sustained growth and brand loyalty. With a global presence, Bounteous is dedicated to creating personalized and effective digital strategies that drive business success.

501 - 1000 employees

Founded 2003

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2021-08

📋 Description

• Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. • With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. • Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. • Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. • By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. • We are seeking a Senior Director, Client Service with a background in the United States B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive) to join our growing team. • The Senior Director, Client Service reports to the VP, Client Service and will largely be autonomous in managing their book of business. • The ideal candidate is a strong strategic thinker with experience operating as a leader of client relationships and proven success driving business growth. • This high-visibility role will require travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations.

🎯 Requirements

• 5+ years in an account leadership role as a client partner, client service executive, engagement lead, and/or account management experience • 10+ years of experience in the professional services and/or consulting industry • 5+ years of relevant experience in the U.S. B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive), either client-side or as a trusted advisor • Experience with the U.S. financial services sector (banking, wealth management, insurance, and fintech) a plus • Demonstrated success strategically growing portfolios and expanding client accounts • Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business • Skilled at managing multiple clients in an ever-changing environment • Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships • Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership • Excellent verbal and written communication skills • Strong conflict resolution and negotiation skills • Experience leading and operating in a matrixed organization • Prior people management/mentorship experience • Experience managing relationships in leveraging a global delivery team • BA/BS degree or equivalent consulting agency experience preferred • Ability to travel and work on-site with clients 60% of the time