Senior Director - Client Services

January 29

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $200k - $225k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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EnergyHub

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EnergyHub is a company that specializes in distributed energy resource management (DERMS) solutions. They help utilities to quickly scale virtual power plants (VPPs) and manage load growth and renewables, promoting reliable flexibility at every level of the grid. Their platform orchestrates cross-device energy resources like thermostats, batteries, and electric vehicles to shape loads, reduce congestion, and expand storage capacity. EnergyHub also provides end-to-end services for successful program design and management, including demand response strategies and dynamic load shaping to optimize grid performance. Their ecosystem is the largest of its kind in the industry, leveraging partnerships with DER providers to deliver effective energy solutions.

Energy management • Demand response • Energy efficiency • Consumer engagement • software

51 - 200 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

💰 $500k Debt Financing on 2012-12

📋 Description

• EnergyHub empowers utilities and their customers to create a clean, distributed energy future. • Looking for an experienced customer services leader to own delivery across our entire portfolio of client focused work. • Lead, manage and develop the Client Success, Customer Support, and Implementation Services departments. • Responsible for delivering an exceptional client experience and best outcomes for EnergyHub’s utility customers. • Full ownership of the Client Services organization’s P&L, ensuring sustainable growth to meet or exceed financial targets.

🎯 Requirements

• Bachelor’s degree in business, engineering, energy management, or a related field required; Master’s degree highly preferred. • 10+ years’ experience as a leader growing and scaling software delivery and support teams, in a fast paced, client-centric, environment. • 10+ years of experience in utility business development, grid services, or energy program leadership, with a proven record of success in the utility sector. • Excellent leadership, communication, and relationship-building skills, with experience managing high-stakes negotiations and complex partnerships. • Strong background in navigating regulatory frameworks and building strategic relationships with government bodies and regulatory agencies. • Experience setting strategic direction for delivery and client service, aligning with the overall company vision. • Proven expertise in driving revenue growth through Client Success, Support, and Technical Operations, with strong skills in risk management, negotiation, and decision-making. • Extensive experience developing and motivating high-performing teams, managing senior business development functions, and navigating complex relationships. • Skilled communicator and storyteller with exceptional collaboration, influencing, and stakeholder engagement abilities. • Adept at managing corporate customer expectations, resolving cross-functional issues, and delivering complex digital products on time and within budget. • Data-driven leader with a customer-first mindset, focused on creating long-term value and fostering innovation.

🏖️ Benefits

• 100% paid medical for employees • 401(k) with employer match • Casual environment • Flexibility to set your own schedule • Fully stocked fridge and pantry • Free Citi Bike membership • Secure bike rack • Gym subsidy • Paid parental leave • Education assistance program