BruntWork
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
outsourcing • remote work
Senior Client Support Agent
March 18
BruntWork
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
outsourcing • remote work
📋 Description
• This is a remote position. • Schedule: Total hours: 40 hours per week or 8 hours per day Monday - Friday 9:00 AM - 6:00 PM Riviera Beach, FL time (or 9:00 PM - 6:00 AM Manila time) • With 1 hour unpaid break in between • Client location or time zone: Riviera Beach, FL, USA - EDT • Company/client overview: The client is a third party insurance broker. • Responsibilities: Responsible for onboarding new customers, Assist with policy changes, policy applications, policy renewals, billing, and claims management • Identify and assess customers’ needs to achieve satisfaction • Keep records of customer interactions • Process customer accounts and file documents • Build sustainable relationships and trust with customer accounts through open and interactive communication • Meet annual cross-sale and customer referral goals • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution • Follow communication procedures, guidelines and policies. • Take the extra mile to engage customers
🎯 Requirements
• Familiarity with Salesforce systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Willing to work while the camera is on • Hardworking – Applicant is devoted to his/her responsibilities and is always working to be better • Teachable – Applicant enjoys learning new tasks • Technology Focus – Applicant has is confident in working with technology via computers, software, phone systems, etc • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening
🏖️ Benefits
• Permanent work-from-home • Immediate hiring • Steady freelance job
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