Account Manager
April 24
Description
• Build and maintain long-term relationships with partners from onboarding to advising them throughout our business processes to ensure high sales results for each boat • Coordinate processes and be the first point of contact for our Customer Support, Marketing, Rates & Availability teams • Analyze sales KPIs, trends, growth/lost business, and upsell opportunities and provide actionable recommendations for team improvements • Serve as a brand ambassador for existing and new products/initiatives, developing tailored sales pitches for each partner • Maintain and grow sales by identifying new upsell opportunities (new business initiatives, new inventory, new segments, etc.) • Identify at-risk clients, resolve conflicts, and advise them until they reach significant sales results • Partner with the marketing team to define a strategic plan and execute high-performing client campaigns • Keep track of the industry trends and other online travel agencies • Provide regular updates for key stakeholders on results • Inform, involve, and inspire your colleagues
Requirements
• Previous experience as an Account Manager or similar role, 3+ years of experience • Proven track record exceeding growth goals • Excellent multitasker with keen attention to detail • Experience building long-term professional relationships • Proven track record of delivering on quota and obtaining positive reviews • Ability to work in a fast-paced environment and adapt to changes • Ability to work effectively with cross-functional teams and all levels of management, internally and externally • Exceptional knowledge of digital platforms • Outstanding organizational, communication, presentation, and time management skills • Strong Excel and PowerPoint skills and experience analyzing datasets and delivering actionable insights • Ability to explain complex matters in a simple way • You speak English fluently
Benefits
• A place in a unique, fast-growing company in an exciting industry • A role where you can develop yourself • A small and high-energy team; the chance to get things done and make a difference • An attractive remuneration • An enthusiastic team of experienced online travel professionals
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