Client Operations Manager

November 5

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Live Nation Entertainment

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Concerts • Festivals • Ticketing • Sponsorship • Artist Management

10,000+

💰 Post-IPO Debt on 2023-01

Description

• Responsible for managing all client relationship functions • Act as primary advisor and consultant for client’s ticketing and event needs • Build and cultivate excellent client relationships by monitoring client support service levels • Convey product updates, new features, and functionality to client base • Conduct regular client meetings to review best practices • Direct and implement best practices for all FGT product and system installations • Manage problem resolution including researching complaints • Conduct quality control processes to ensure accuracy of event details in the ticketing system

Requirements

• 3+ years’ experience in enterprise software industry • Experience with the ticketing industry highly desirable • Experience with client services or relationship management is a big plus • H.S. diploma or equivalent; Bachelor’s degree preferred • Computer savvy and proficient with Microsoft Word and Excel • Confidence in communication • Strong organizational skills and attention to detail • Strong customer relationship skills and customer focus • Strong leadership skills; experience in team leadership is helpful • Strong project management skills; project management experience is helpful • Good people skills to build solid relationships with professionals on all levels • Some degree of creativity, latitude, and problem solving is needed • Passion for the live entertainment industry • Ability to learn new technology • Ability to handle multiple projects simultaneously • Ability to travel up to 25% of the time and work flexible hours

Benefits

• Generous vacation • Healthcare benefits • Retirement benefits • Student loan repayment program • Six months of paid caregiver leave • Perks such as "Roadie Babies" and "Music @ Home" • Tuition reimbursement • Access to free concerts, festivals, and sports games