Operations Representative

November 5

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LineLeap

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Nightlife • Bars • Clubs

11 - 50

Description

• Support the Customer Experience team on an ongoing basis to ensure our consumers and venue partners issues and questions are tended to quickly, thoroughly and professionally • Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms • Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform • Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap • Coach and hire new launch representatives and local representatives as the team continues to grow • Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed • Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

Requirements

• Travel is expected up to 75% of the time • This is a remote-first position with an atypical schedule, weekend work is required • Schedule will rotate to ensure continuity of launch travel • Must have valid U.S. driver's license and be willing to drive long distances

Benefits

• Base salary of $50,000 - $60,000 per year, depending on experience • Competitive stock option package, depending on experience • 401K plan • Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance • Unlimited PTO • Remote work environment • Role is remote, but travel is required • For reference, we are based in New York City, Operations team is fully remote