CivicPlus
CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.
Government Websites • Digital Community Engagement • Website Design and Hosting • Parks and Rec Management • Agenda and Meeting Management
Payment Operations Manager
March 15
🇺🇸 United States – Remote
💵 $80.2k - $117.1k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
CivicPlus
CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.
Government Websites • Digital Community Engagement • Website Design and Hosting • Parks and Rec Management • Agenda and Meeting Management
📋 Description
• The Payment Operations Manager will ensure our CivicPlus’ embedded payment solution operates efficiently and effectively. • Working closely with our PayFac as a Service (PFaaS) provider, this role will oversee our responsibilities in underwriting, boarding, risk management, and ongoing backend operations. • Responsible for both execution and continuous improvement of the above processes, this role will deliver a seamless experience that ensures customers can take a payment anytime, anywhere.
🎯 Requirements
• Bachelors Degree with a concentration in finance, accounting, economics, business, or related field • 3+ years of experience in Payments Industry, preferably with a Processor, PayFac, or software company using PFaaS • Demonstrable knowledge of Payment Underwriting, Risk and Compliance disciplines • High level understanding of card brand and NACHA rules and regulations • Capable of managing projects of various size, leveraging strong communication and interpersonal skills • Strong desire to learn, with a sense of curiosity and eye for detail • Proficiency with Microsoft Office tools, particularly Excel
🏖️ Benefits
• Comprehensive health insurance • dental insurance • vision insurance • Flexible Time Off • 401(k) plan • and more.
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