Business Analyst

4 days ago

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LivePerson

WebsiteLinkedInAll Job Openings

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• LivePerson is the global leader in enterprise conversations. • The Business analyst work in a cross-functional team that supports leadership, sales, and CSMs throughout key moments of the customer lifecycle. • You will work closely with the Data team (PowerBi and Tableau) to find new opportunities for our customers. • This role is ideal for you if you have a background in conversational AI, contact center/ CcaaS, or a passion for automation and messaging. • You will shape our strategic vision, forge strong client relationships, and provide expert analysis & recommendations.

Requirements

• 2-4 years experience in a consulting capacity or project management-type roles. Experience in a sales capacity is a plus. • Background in Conversational AI, Customer Support Operations and/or GenerativeAI implementations • You have experience generating insights from data (PowerBi/Tableau) • Previous experience with technical architecture around LLM/NLP • Bachelor’s Degree or equivalent work experience required

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts