Release Manager II

March 19

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LivePerson

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LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

📋 Description

• We are seeking a highly organized and detail-oriented Release Manager II to oversee the end-to-end release lifecycle for our software applications and services. • The Release Manager will coordinate with cross-functional teams, ensure timely and quality deployments, and improve processes to minimize risks and maximize efficiency. • A strong technical background, problem-solving abilities, and excellent communication skills are essential to deliver reliable, customer-focused releases that align with business goals and minimize disruptions across environments. • Release Planning and Coordination: Develop and manage detailed release plans, schedules, and timelines. Coordinate with cross-functional teams (Customer Care, Engineering, and QA) for seamless execution. Identify risks, dependencies, and challenges early, and implement mitigation strategies. • Process Management: Define and maintain best practices for release management, including automation and process improvements. Ensure compliance with organizational standards throughout the release lifecycle. • Stakeholder Communication: Serve as the focal point for all release-related communications. Provide regular updates on release status, risks, and post-release performance to stakeholders. • Testing and Quality Assurance: Collaborate with QA to ensure thorough testing, manage escaping bugs resolution and oversee final validations. • Deployment and Post-Release Activities: Manage deployment processes to ensure minimal downtime and customer impact. Facilitate post-release validation, gather stakeholder feedback, and conduct retrospectives for continuous improvement.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • 4+ years experience in project management, release management or related roles. • Strong understanding of software development lifecycle (SDLC), CI/CD pipelines, and Agile methodologies. • Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders. • Proficiency in management tools such as ServiceNow, Jira, Smartsheet, Monday. • Excellent analytical, problem-solving, coordination, and teamwork skills.

🏖️ Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage