Senior Customer Success Manager
December 4
Description
• LivePerson is the global leader in enterprise conversations. • We foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. • We are looking for a critical-thinking Senior Customer Success Manager to engage, retain, and enable LivePerson’s customers. • Drive growth by identifying upgrade opportunities and generating new revenues with existing customers. • Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy. • Manage multiple cross-product opportunities and projects.
Requirements
• Tech savvy with good analytical and presentation skills. • 6+ years experience in international B2B customer facing positions with a proven record of becoming a trusted advisor. • A strong understanding of businesses and digital trends. • Experience working with cross functional teams and taking the team and be proactive, preemptive. • Customer oriented and excellent communication skills. • Proven experience in customer facing roles, via telephone, web and face to face. • Understanding of e-commerce business needs. • Experience in working with multiple stakeholders and community influenced, comfortable with running the user product groups, workshops etc. • Ability to think and act independently. • Curiosity & resourcefulness to understand brands internal process. • Proficient in English a must.
Benefits
• Health: medical and mental. • Time away: vacation, holidays, and care days. • Financial: Superannuation, ESPP and group life insurance. • Family: parental leave. • Development: Generous tuition reimbursement and access to internal professional development resources. • Additional: Exclusive perks and discounts. • #LI-Remote
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