Senior Technical Program Manager

November 28

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LivePerson

WebsiteLinkedInAll Job Openings

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

Description

• The Customer Product Interlock Owner is a pivotal role responsible for aligning customer needs with product offerings, ensuring seamless collaboration between the customer and internal teams. • This role requires a balance of technical expertise, commercial understanding, and exceptional communication skills to bridge the gap between product development and customer expectations. • The ideal candidate will have a strong ability to prioritize tasks, solve complex problems, and work collaboratively across departments to drive customer satisfaction and product success. • Act as the primary point of contact for customers and customer success teams, understanding their needs, challenges, and objectives to ensure alignment with product capabilities. • Work closely with product management and development teams to ensure customer requirements are clearly understood and integrated into the product roadmap. • Facilitate cross-functional collaboration between sales, success, product, and engineering teams to ensure a cohesive approach to product delivery and customer satisfaction. • Provide technical insights and guidance to customers, helping them understand product functionalities and how they can be leveraged to meet their needs. • Address customer challenges by identifying root causes and working with internal teams to develop and implement effective solutions. • Understand the commercial implications of product decisions, balancing customer needs with business objectives to drive profitable outcomes. • Manage and prioritize tasks and projects based on customer impact, business goals, and available resources, ensuring timely delivery of product enhancements and solutions. • Ensure clear and consistent communication with all stakeholders, both internally and externally, to keep everyone informed of project status, challenges, and solutions.

Requirements

• Technical Skills: Strong understanding of the product’s technical aspects, with the ability to translate customer needs into technical requirements. • Commercial Acumen: Ability to understand and balance the commercial aspects of product decisions, ensuring profitable outcomes for the business. • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences. • Collaboration: Proven ability to work effectively in a cross-functional team environment, fostering collaboration and driving collective success. • Problem Solving: Strong analytical and problem-solving skills, with the ability to quickly identify issues and develop effective solutions. • Prioritization: Ability to manage multiple tasks and projects simultaneously, prioritizing based on impact and urgency. • Customer Focus: Deep commitment to understanding and meeting customer needs, with a proactive approach to ensuring customer satisfaction.

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts • #LI-Remote