Lodgify
Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.
Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings
Customer Support Specialist - LATAM
February 22
Lodgify
Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.
Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings
📋 Description
• Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. • Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. • We’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona! • Your primary focus will be helping customers navigate and succeed with Lodgify’s software. • You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. • Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.
🎯 Requirements
• Minimum 2 years of experience in customer support, tech support, or a similar role • Strong verbal and written communication skills in English are a must. • Excellent troubleshooting skills and ability to diagnose complex platform-related issues. • Ability to work independently and manage multiple priorities in a fast-paced environment • Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk.
🏖️ Benefits
• The freedom to work from home. • Salary in EUR/USD! • Expense Coverage for Computers & Gadgets. • Great culture & working environment with an international team of over 60 different nationalities. • Travel to our yearly team-building events at company's expense. • Boost your earning potential with our referral program that offers paid compensation. • Dive into a career adventure with endless opportunities for growth and development. • Join us for virtual team activities.
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🇪🇸 Spain – Remote
💰 $25M Venture Round on 2021-04
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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