Managed Services Operations Manager - Systems

March 5

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Logicalis GmbH

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Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.

cloud computing • information technology • communications technology • managed services • data center

201 - 500 employees

📋 Description

• Responsible for leading and overseeing a diverse team of Tier 1 Operators, Tier 2 System Administrators, Tier 3 Engineering, and Architect teams. • Deliver high-quality, efficient, and reliable managed services to clients. • Oversee the day-to-day operations of the support teams, ensuring SLAs, KPIs, and client expectations are met. • Develop and implement best practices, policies, and procedures to optimize service delivery. • Monitor and analyze operational performance metrics and initiate corrective actions as necessary. • Lead, mentor, and manage a diverse team across multiple tiers. • Serve as an escalation point for complex issues and critical incidents. • Collaborate with clients to align managed services accordingly. • Identify inefficiencies in current processes and implement automation to enhance productivity. • Provide guidance on complex technical challenges and ensure security compliance. • Collaborate with senior leadership to align operational strategies with organizational goals.

🎯 Requirements

• Bachelor’s Degree in a related field. • 7-10 years’ experience in related area with IT background including: • At least 5 years in a leadership role. • Proven experience in designing and implementing managed services solutions. • Excellent leadership, communication and interpersonal skills. • Customer-focused with a strong commitment to delivering high-quality service. • Proficient use of all Microsoft Office applications. • ITIL Foundation Certification Preferred