Customer Success Manager

3 days ago

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Login VSI

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Login VSI is a company that empowers IT teams to create and maintain cost-effective and reliable virtual desktop infrastructures (VDI) and Desktop as a Service (DaaS) environments with fewer disruptions and reduced risks. Their platform, Login Enterprise, provides automated performance testing, issue detection, and scalability assessments for software environments before, during, and after deployment. By offering tools for full image and application checks, they proactively address issues to prevent system failures and enhance user experience. Their solutions cater to various industries, including healthcare, finance, government, and retail, and are trusted by Fortune 500 companies and leading technology vendors. Login VSI enables clients to optimize operations across the entire lifecycle, significantly improving ROI through effective management of digital workplaces.

VDI Performance & Scalability • Benchmarking • Capacity Planning / Right Sizing • Change Impact Prediction • Virtualization

51 - 200 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Private Equity Round on 2021-09

📋 Description

• Welcome to Login VSI, where innovation and growth converge. • Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. • We aim to help businesses optimize the performance, scalability, and predictability of their virtualized desktop and application environments. • Through our industry recognized platform, Login VSI empowers organizations to achieve the highest levels of user satisfaction and productivity in their virtualized environments. • Reporting to the VP, Customer Success, the primary role of the Customer Success Manager (CSM) is to own the post-sales customer relationships within a portfolio of assigned accounts within North America. • The primary responsibilities include driving customer adoption, value attainment from our solutions, retention of existing customers, and feedback to internal stakeholders. • We are seeking a customer driven, personable, and self-motivated candidate who will work closely with customers to understand their goals, offer strategic guidance, and drive long-term satisfaction and retention.

🎯 Requirements

• Ability to manage customer relationships from end-users to executive sponsors • Strong presentation and communication skills with the ability to lead customer calls with a variety of stakeholders • Ability to multitask and act on a variety of customer engagements/initiatives at one time • Experience coordinating multiple internal teams to drive successful outcomes • Project management skills with experience leading change management initiatives with the ability to manage multiple projects simultaneously • Proven project management experience, including managing the end-to-end lifecycle of customer success projects • Experience building and executing strategic account plans and executive business reviews • Experience with client management solutions e.g. – CRM, customer success platforms, ticketing systems (Salesforce a plus) • Familiarity with Microsoft Office and online meeting tools, ability and willingness to learn new technology • BA or BS Degree, or equivalent experience • Minimum 1-3 Years of Customer Success experience and/or Sales in customer facing position • Experience in a customer facing role in Enterprise IT a plus • Experience with enterprise End-User Computing technologies (Citrix, VMware Horizon, AVD, VDI, etc.) a plus. • Strong written and verbal communication skills