User Experience Analyst

March 19

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Lone Rock Point

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Digital Strategy • User Experience Consulting • Product Managment • Web and Mobile Application Development • Cloud Architectures

11 - 50

Description

• Responsible for studying users’ needs and whether their clients’ goals align with usability standards • Highly analytical as well as highly creative ideas to a Customer Experience engagement • Collaborating on user experience planning • Consulting with clients and a range of team members • Leading meetings with clients to understand requirements • Identifying capabilities/services for end users • Researching and identifying existing content and missing content • Creating/designing wireframes, process flows, user personas, and journey maps • Conducting user research activities such as usability testing and surveys • Follow up on submissions from user research activities • Providing overview presentations and Q&A talks for various client teams • Working knowledge of accessibility requirements is a plus • Developing custom solutions using the WordPress framework • Overseeing and executing the implementation of new feature requests • Advising on and supporting WordPress best practices • Working with project managers to help understand the technical aspects of the work • Reviewing code and pull requests from other developers • Setting up code repositories and remote development installations • Continuous integration and automated deployment pipelines • Coordinating releases with partner IT groups • Helping other developers and asking for help from other developers

Requirements

• Trained in Customer Experience fundamentals • 2 years of experience with O365 fundamentals including SPO, Power Apps and Flow • A portfolio demonstrating research and design abilities - Experience and examples of authored knowledge base articles - Experience and examples of customer journey maps - Experience and examples of conducting usability tests, card sorts, field studies, survey analysis, and journey map analysis - Experience and examples of ability to create wireframes - Experience with user interface design patterns and best practice • Strong conceptualization ability, strong visual communication ability, drawing skills required, including - Creating executive level briefings and project milestone briefings - Ability to listen to customers and understand/gather requirements • Strong written and verbal communication skills • Understanding of common software project management, technology products and stacks, as well as development practices

Benefits

• Medical/Dental/Vision Insurance • 401K w/ company match • Paid time off • Professional development reimbursement • Wellness benefits