User Experience Analyst

November 22, 2024

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Lone Rock Point

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Lone Rock Point is a company specializing in public sector digital modernization. They provide solutions and services that include web modernization, Enterprise WordPress customization, and customer experience enhancements. With a user-first approach, they aim to create systems that are easy to use and improve the digital experience for public sector entities. Lone Rock Point has worked with notable organizations like NASA, providing them with cutting-edge digital solutions such as migrating NASA's website to WordPress and supporting their new streaming service. Their services extend to digital strategy, design sprint workshops, and CivicPress, a WordPress theme integrating the US Web Design System. With their extensive experience, they strive to create meaningful change within communities.

Digital Strategy • User Experience Consulting • Product Managment • Web and Mobile Application Development • Cloud Architectures

11 - 50 employees

🏢 Enterprise

🏛️ Government

☁️ SaaS

📋 Description

User Experience Analyst Role • Lone Rock Point is seeking a UX Analyst with a strong interest and capabilities in the research and design of engaging and innovative user experiences. • This UX Analyst will be responsible for studying users’ needs and whether their clients’ goals align with usability standards with an eye toward providing both highly analytical as well as highly creative ideas to a Customer Experience engagement. • Candidates will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. • A thorough understanding of contemporary user-centered design methodologies is critically important. • Specific responsibilities of the UX Analyst position include: • Collaborate on user experience planning • Consult with clients and a range of team members • Lead meetings with clients to understand requirements • Identify capabilities/services for end users • Research and identifying existing content and missing content to support the system development • Create/design wireframes, process flows, user personas, and journey maps • Use storyboarding, task analysis, and user research tasks to capture and develop user requirements • Conduct user research activities such as usability testing and surveys • Follow up on any submissions from user research activities • Assist with IT capabilities and support for meetings • Provide overview presentations and Q&A talks for various client teams • Working knowledge of accessibility requirements is a plus • NO AGENCIES! • ALL CANDIDATES MUST BE A RESIDENT OF THE UNITED STATES. • Ways You Work: • You should have a desire to work behind the scenes with a team to get things done. • You like to see a large project through from start to finish. • You also take pride in how you communicate with others. • You can explain a technical issue or function in a way that someone who isn’t a developer can digest. • You recognize the importance of asking for help and having code reviews, both to help yourself and others on the team. • We want you to be as excited and as passionate as we are about what we are creating with the platform.

🎯 Requirements

Specific qualifications for the UX Analyst position include: • Trained in Customer Experience fundamentals • 2+ years of experience with O365 fundamentals including SPO, Power Apps and Flow • A portfolio demonstrating your ability to research and design is required including: • Experience and examples of authored knowledge base articles • Experience and examples of customer journey maps • Experience and examples of conducting usability tests, card sorts, field studies, survey analysis, and journey map analysis • Experience and examples of ability to create wireframes • Experience with user interface design patterns and best practice • Strong conceptualization ability, strong visual communication ability, drawing skills required including: • Creating executive level briefings and project milestone briefings • Ability to listen to customers and understand/gather requirements • Strong written and verbal communication skills • Understanding of common software project management, technology products and stacks, as well as development practices

🏖️ Benefits

Our comprehensive benefits include: • Medical/Dental/Vision Insurance • 401K with company match • Paid time off • Professional development reimbursement • Wellness benefits These benefits are not available to Part-Time or Contract Employees.