Customer Care Assistant Manager
October 24
Description
• About Us: Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. • Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation. • We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great. • We’re looking to team up with people who are wildly passionate about making an impact. • As the Customer Care AM/Manager, you will ensure the seamless operation of our customer care team. • You will manage a team of customer service agents to deliver efficient and high-quality service across our support channels. • Reporting directly to the Senior Manager of the Customer Marketing team. • You will play a crucial role in cultivating a high-performance customer care team and enhancing the Love, Bonito service culture and overall experience.
Requirements
• Passion for great customer service and experience • A strong advocator for our customers • A resourceful problem solver to address customer escalations • A growth mindset – eager to contribute new ideas & optimise our ways of work • Comfortable working with numbers to drive team productivity & performance • Strong communication skills to relay customers’ pain points to internal teams • Driven, proactive and adaptable to a fast-paced, changing environment • A dependable team player with extreme ownership • A great mentor to our team of service agents • Diploma or Professional Degree in a relevant field • 3-5 years in e-commerce, customer service or operations • Proficient in using service desk tool (i.e Zendesk or equivalent) and CRM platforms • Prior experience leading a team • Comfortable with numbers and proficient in Excel
Benefits
• Flexible Work Arrangement: Work from anywhere! • Hybrid work and adjustable hours - as long as present during our core working hours • Staff Wellness: Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement) • Learning and Career Development: Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc) • Dedicated leadership training for those of managerial responsibilities • Friday pm off for learning • #TeamLB perks: Generous staff discount off LB products • Corporate partnerships with a variety of companies • Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!) • Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements • Internal Referral programme
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