Technical Consultant - Bridge

October 11

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Learning Technologies Group plc

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eLearning • Recruitment • Onboarding • Learning management systems • Learning analytics

5001 - 10000

Description

• The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products. • Deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation. • Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication. • Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange. • Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed. • Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary. • Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution. • Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines.

Requirements

• 2+ years of experience in SaaS based implementations and project management. • BS in Computer Science, Information Services or other related fields is preferred. • Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC and SCORM. • Technical experience with authentication protocols and Single Sign-On solutions • Strong understanding of APIs • Experience performing large data integrations between systems of record and a SaaS provider. • Project management experience, particularly focused on the software implementation projects. • Experience working both independently and in a team-oriented, collaborative environment is essential. • Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities. • Strong written and oral communication and interpersonal skills • Must be able to learn, understand and apply new technologies. • Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top notch customer service. • Proficient English speaking and writing