Partner Operations Manager

September 17

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Lumeris

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Value-Based Care • Physician Engagement • Care Delivery • Accountable Care Models • Healthcare

1001 - 5000

Description

• Provides operational workstream management at a designated client market. • Partners to develop the overall operating plan. • Accountable for project management activities across all market-based workstreams. • Acts as a key member of the team and is instrumental in creating a scalable, high-quality partnership model responsible for delivering sustainable population health outcomes in collaboration with health systems, payers, and providers. • Develops, maintains, and tracks execution of the project plan required to implement the annual account operating plan. • Creates systems that allow Lumeris team members to organize, display, and communicate progress on their workstreams. • Provides training to team members in use of project execution tools, and promotes their usage. • Provides support to the team as it relates to execution of assigned operational workstreams. • Contributes to the development of the client operating plan and participates in relevant solutioning efforts to address any identified gaps. • Facilitates internal account management, especially team meetings; manages agendas and action items. • Organizes and participates in key client meetings. • Owns and develops operational relationships with the client. • Guides the successful planning and execution of special projects and initiatives in the account. • Provides cross-functional support to develop operational and KPI performance reporting. • Develops fluency in all aspects of the Lumeris client enablement model. • Keeps abreast of current industry, market and policy landscape. • Develops subject matter expertise in one or more of the aforementioned areas. • Collaborates with internal teams to identify opportunities for improvement of our overall operating model. • Participates in cross-market discussions to identify opportunities to deploy or export newly identified best practices.

Requirements

• Bachelor's degree or equivalent • 3 to 5 years of client facing experience within the healthcare domain • Ample experience working with health systems in strategy, operations, finance, or enterprise project management/transformation efforts • Deep experience in development and use of project management tools and processes • Proficient in Microsoft Office suite, including PowerPoint and excel • Proficient in Smartsheet • Working knowledge in any of the following areas of value-based care: Medicare Advantage, Medicare Shared Savings Program (MSSP), Managed Medicaid and DSRIP, Commercial HIX, managed care regulations, quality reporting, care management, population management, ACO strategy implementation and operations, and supporting providers in risk-based contracts • Strategic and entrepreneurial outlook with strong collaboration skills • Ability to operate in a fast-paced and dynamic environment with flexibility to try new approaches • Strong teamwork and communication skills • Strong interpersonal skills with the ability to foster relationships

Benefits

• medical • vision • dental • well-being programs • 401(k) with company matching • life insurance • paid time off including paid leave • and so much more