Technology Innovation Specialist - Digital Operations

September 16

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Iron Mountain

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Information Management • Document Management Solutions • Secure Shredding • Data Protection • Archiving

10,000+

Description

• Serve as a subject matter expert for operational best practices across the region by applying industry experience, innovative solutioning and ensuring standard tools and processes are in place and executed as expected. • Perform project reviews/assessments to support improvements in productivity and efficiencies with a focus on innovative solution process & technology design / re-design. • Support Operations with performance tools calibration and KPI reporting. • Identify variation from key performance indicators in operations and work with local teams to chart remediation paths, as well as follow up on progress through completion. • Develop two-way relationships with the local operations teams so that teams seek out guidance and are eager to receive assistance. • Assist in identifying talent with potential and invest in developing their potential through sharing of experience and joint ownership of initiatives in the operations. • Assist in solution implementation planning and execution of large or complex customer engagements. • Design and definition of requirements for improvement initiatives. • Testing and approval of developments for improvement initiatives (UAT). • Modeling and projections for improvement initiatives. • Assist in testing and documenting new tools and processes. • Feed tool and platform roadmap through formulating ideas for improvement. • Identify short and near-term initiatives needed to improve the performance of the operations as part of financial planning. • Deliver results expected by initiative forecasts; identify blockers and proactively work to remove blockers. • Support process improvements through the implementation of physical automation and lean working cells. • Support operations change management, roll out and training on improvement initiatives. • Execute ad hoc assignments as directed by management. • Documentation of standards and expected outcomes. • Documentation of overall processes and procedures. • Create and maintain Standard Operating Procedures (SOPs). • Train and coach local management on operations tools, SOPs and best practices. • Create and maintain best practice guides to support global operations. • Create and maintain training content for digital operations training programs, ensure content is organized and updated. • Support new product development efforts for solutions that involve operations this includes: Product launch planning, Change management planning and execution, SOP creation.

Requirements

• Bachelor’s Degree required. • 5+ years experience with relevant solutions from at least 2 of the following areas: Business Process Outsourcing operational and technical experience preferred - mailroom, scanning, data capture, etc. • Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management and/or Information Governance. • Proven experience in advanced document capture and data recognition technologies. • Operational optimization / continuous improvement experience with Six Sigma Certification. • Experience with document scanning / digitization service delivery.