Senior Global Account Consultant

October 10

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Lyra Health

WebsiteLinkedInAll Job Openings

Behavioral health • mental health • digital health

501 - 1000

💰 $235M Series F on 2022-01

Description

• About Lyra Health • Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. • We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies. • Lyra Health is looking for a fully remote Senior Global Account Consultant. • This position offers the opportunity to serve as a global subject matter expert for a small portfolio of key Workforce Mental Health customers. • The right candidate will contribute towards retention and growth by working collaboratively with the Lyra Customer Success Manager to provide a high quality customer experience. • Success in the role requires an excellent communicator with experience managing EAP customers globally.

Requirements

• 8+ years of experience managing relationships with customers, at least five of these within an EAP setting. • Excellent verbal and written communication skills • Ability to innovate and creatively solve problems in a highly collaborative manner • Ability to prioritize and multitask, balancing the needs of multiple customers • Ability to effectively negotiate between different parties to achieve mutually beneficial outcomes • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams • Passion for mental health • Professional and quality oriented approach to work • Enthusiastic, dynamic and assertive • Strong customer focus • Ability to manage change and cope with ambiguity

Benefits

• The benefits available to those located in the U.K. will be consistent with U.K law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.