ServiceNow CSM Consultant

September 27

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The Whole Group

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Description

• Join The Whole Group. We simplify the deployment and extraction of value from cutting-edge SaaS products. • At The Whole Group, we like to keep things simple: we hire the best people and team up with leading Platform & Product experts to get great results for the most innovative brands out there. • If you’re passionate about ServiceNow and making a real difference, come join us! • Here’s how we do it: We work closely with top tech teams to create fast and reliable ways to improve companies. • Our global team of experts collaborates with ServiceNow to make their products even better. • We love ServiceNow and make it easy for companies to use their products. • Together, we create amazing experiences for users using data to guide us. • We’re all about building a diverse team of ServiceNow experts to shape the future of work. • The Whole Group knows that a diverse team is a more effective team. • The description of this role includes a lot of industry jargon and several different attributes we’re looking for; you may not have them all or understand every piece of the terminology, that’s Ok, apply anyhow!

Requirements

• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace. • 3+ years of deep functional and technical knowledge of ServiceNow configuration and implementation. • Experienced in ServiceNow's Customer Service Management product required. • Experience in ServiceNow Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio preferred. • Knowledge of key Customer Service Technologies including: IVR, Chatbot, Knowledge Management, and collaboration. • Experience in CSM Business Models: B2B, B2C. • Act as a Subject Matter Expert for both The Whole Group team and the client. • Excellent communication, planning, problem solving, troubleshooting, and organizational skills; willing to take responsibility and act independently. • Demonstrated work experience in business and systems analysis, process, and data modeling skills. • Knowledge of Agile development methodologies. • Exceptional communication skills, both written and verbal. • Proven team-building skills and ability to motivate others. • Team-player mindset and willingness to collaborate with all levels of our organization. • Ability to work under minimal supervision, navigate ambiguous environments and quickly adapt to change. • ServiceNow CSA certification required. • CIS - CSM Certification required. • CSM professional suite Certification preferred. • Proficient in ServiceNow Agent Workspace, custom portal design, and virtual assistance.