Client Manager

September 12

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Machinify, Inc.

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Machine Learning • Deep Learning • Large-scale Data Processing • Cluster Computing • Real-time predictions

51 - 200

💰 $10M Series A on 2018-10

Description

•Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies •Identify actionable insights from healthcare claims data and results •Review all client-facing reporting for accuracy, including reports on: •Impacts of policy customizations or modifications •Comparing actual results to expected or projected results •Trends by product, line of business, policy, providers, etc. •Work with leadership to communicate and message actionable findings to support client understanding of the data •Become an expert on the Machinify platform to support user onboarding and training •Introduce new functionality or capabilities within the Machinify tool and receive product feedback for formal communication internally to our Product team •Act as a key contact for client inquiries, client support, and all key client deliverables •Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests •Occasional travel requirements up to 25% of the year to meet client needs

Requirements

•5-7 years leading client experience/success and operational functions •Experience cultivating and influencing relationships within the healthcare payer market •Previous experience in the healthcare Payment Integrity space highly preferred •Demonstrated familiarity with SQL for data creation, amendments and maintenance •Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims •Effective communication skills at all levels of the organization •Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines •Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment •Ability to navigate ambiguity and operate in a autonomous work culture •High attention to detail and process oriented •Holds a high level of integrity

Benefits

•Work from anywhere in the US! Our team is distributed and most of us work from home •A flexible and trusting environment where you'll feel empowered to do your best work •Hardworking and supportive colleagues and a leadership team that understands the importance of recruiting and retaining top talent •Medical/Dental/Vision benefits for employees & their families w/ 100% monthly premium coverage option •Competitive salary and equity, 401(k) sponsorship, life insurance •Generous Learning and Development Reimbursement policy