Technical Support Engineer

March 5

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Magnet Forensics

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Magnet Forensics is a company that specializes in providing digital forensics and incident response tools. Their solutions, such as Magnet AXIOM and Magnet GrayKey, are used by law enforcement, military, intelligence, and enterprise organizations to recover, analyze, and manage digital evidence. They offer a wide range of tools to support digital investigations, including data extraction from mobile devices, video recovery, and workflow automation. Magnet Forensics aims to enhance the efficiency and accuracy of digital forensics processes across various sectors.

Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics

201 - 500 employees

Founded 2009

🔐 Security

🏢 Enterprise

💰 $74.4M Post-IPO Secondary on 2021-12

📋 Description

• Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. • We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. • Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. • With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. • As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. • You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

🎯 Requirements

• Post-secondary education in Computer Science, Engineering, or have equivalent experience. • 2+ years’ experience in a technical, customer-facing support role – remote or in person. • Excellent written and verbal communication skills. • Strong customer service skills and technical aptitude. • Strong working knowledge of networking (TCP/IP) and the ability to remotely troubleshoot networking issues to resolution. • High degree of resourcefulness, flexibility, and adaptability. • Highly collaborative within and across teams. • Strong organizational and critical thinking skills, with an ability to prioritize.

🏖️ Benefits

• The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. • If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). • Compensation Range: • MIN: $61,600 - MID: $77,000 - MAX: $92,400 SGD