Service Center Analyst

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Makpar Corporation

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Description

• Makpar is a team of innovators and consultants deploying cutting edge technologies. • We help clients achieve business and operational goals by solving complex problems. • Makpar has an exciting opportunity for a Service Center Analyst. • This role provides remote customer support for Federal Government systems and applications. • Ideal candidate must reside within an hour’s commute of Washington, D.C.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred. • Must reside within an hour’s commute of Washington, D.C. • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred. • Certifications: HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire. • Strong critical thinking abilities. • Excellent active listening and communication skills. • Experience with enterprise ticketing applications. • Familiarity with BMC Remedy Service Management preferred. • Human Resource application support experience preferred. • Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.

Benefits

• Great benefits package • Excellent training and career development opportunities • Flexible work schedules • Generous compensation package