Accounts Manager

6 days ago

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Manila Recruitment

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Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

Recruitment • Staffing • Outsourcing • Executive Search • Headhunting

11 - 50 employees

Founded 2010

🎯 Recruitment

🏢 Enterprise

📋 Description

•This is a great opportunity to work in a self-storage real estate company that offers a dynamic environment where one can witness firsthand the tangible impact of their efforts on property management and customer satisfaction. •Additionally, the company's continuous growth presents ample opportunities for professional development and advancement, making it an exciting and rewarding field to be a part of. •Company Profile: •Our client brings greater business efficiency and value to self-storage operators by automating the lien to auction process. •Using an AI-enabled SaaS solution, they simplify the cumbersome task of managing delinquent tenant accounts from notification and advertisement through to auction. •Since launching in 2020, our Boston-based client has emerged as a trusted partner in self-storage, bringing the benefits of automation to a rapidly growing commercial real estate sector. •Our client operates in the Self-Storage Real Estate prolific industry. •The market counts more than 65,000 locations across the US. •They provide an automation solution that provides value to self-storage operators in several meaningful and proven ways. •Automating the payment collections to avoid the lien process risks, maximize revenues, payments, reduction of bad debt and overall consistent tenant collection reminder experience. •They currently automate the liens for clients located across all states. •Their company is growing fast and is building up its talented leadership team to maximize quality growth and leadership in the marketplace. •The Account Manager is responsible for managing and nurturing customer relationships, ensuring successful onboarding and product adoption, driving customer retention through proactive support, identifying upsell opportunities, acting as the customer's advocate within the company, collaborating with sales, support, and product teams, monitoring key metrics such as customer satisfaction and product usage, ensuring accurate billing and contract renewals, providing ongoing training and educational resources, and continuously striving to improve the overall customer experience to ensure long-term success and revenue growth.

🎯 Requirements

•Minimum Educational Requirement: Bachelor’s Degree from a 4‐year accredited institution or equivalent work experience •2 -3 years work experience as an Account Manager in SaaS or Technology •Candidate should have strong thirst for learning. •Expertise in Projects; multi‐task Management, ability to handle a variety of clients •Experience in Delinquent Tenant Management and Self‐Storage Industry is a plus •Intermediate to Advanced Excel skills •Extreme attention to detail and a natural intuition for noticing errors •Strong verbal and written communication skills •Excellent Customer Service Skills and ability to handle client communications with diligence and respect •Ability to be a team player and work in a dynamic environment; willingness to support all divisions as necessary and pitch in wherever help is needed •Ability to adapt to different client expectations and procedures