Implementation Project Manager
October 5
Description
• Responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. • Ensure that all aspects of the communication, planning, and implementation of services sold to a company’s customer are well-managed. • Self-motivated and highly organized. • Responsible for requirements gathering & defining project scope and objectives. • Manage all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes. • Conduct regular project meetings and is responsible for project tracking and analysis. • Set deadlines, assigns responsibilities, and monitors and summarizes progress of project. • Responsible for design of telephone, voicemail, call flows and provisioning client services. • Responsible for managing equipment procurement and provisioning. • Responsible for coordinating the ordering and delivering of SIP Trunks and DIDs. • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization. • Must be courteous and polite in written and oral communication. • Perform a variety of tasks, leads and directs the work of others.
Requirements
• Bachelor’s Degree or entry level project management experience preferred or additional relevant experience. • At least 1 year of experience in Project Management • Experience in a technology area (preference given to VoIP, networking, or telecom) • Demonstrate excellent project management, consulting, and problem-solving skills • Experience in Microsoft services • Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner • Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (remotely vs. onsite) • Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients • Able to effectively utilize implementation support staff • Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly • Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average) • Excellent proficiency in both written and spoken English • Able to travel (less than 5%), sometimes on short notice • Background in Telecommunications industry • Project Management certifications
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