Field Technical Support Engineer - EMEA

October 4

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Markforged

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3D Printing • Composite Filament Fabrication • Precision Engineering • Carbon Fiber • Industrial Strength 3D Printing

201 - 500 employees

Founded 2013

🔧 Hardware

Description

• Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. • We are looking for people with the right mix of technical knowledge, empathy and compassion, communication skills, and the ability to get the job done, and done well. • The role of the Field Technical Support Engineer is a new concept to bring the technical Support Team closer to the Partners and the Customers with deeper training, coaching, and more proactive support, along with some onsite / field support to solve the more complex challenges. • The majority of the role will be providing remote technical support for the Partner Network.

Requirements

• Proven experience as a Technical Support Engineer (or similar background) with demonstrable success of working on complex systems • Ability to solve complex and diverse problems where analysis requires in-depth evaluation of factors (including log files and telemetry) with imaginative and innovative troubleshooting and experimentation • Excellent troubleshooting skills and ability to apply logical thinking to solve a problem • Working knowledge of compressed gas cylinders, gas equipment, or similar high-pressure systems is an advantage • Previous experience with Motion systems or Control systems is advantageous • Experience in delivering technical training • Competence in Salesforce, or other CRM an advantage • Experience of working with international teams is an advantage • Self-motivated, with a passion to learn • Excellent English Language verbal and written communication skill • Ability to travel as required to go on site for an installation, technical support intervention, Partner visit, team meetings and training in Europe or our US headquarters (up to 30% could be required)

Benefits

• For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. • Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. • You will have unlimited access to our 3D printers for professional and personal parts!