Fire and Security Service Engineer

April 5

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Marlowe Fire & Security

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Access Control • CCTV Systems • Intruder Alarms • Fire Detection • Fire Extinguishers

201 - 500

Description

• Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, will strive to deliver world-class customer service, and will be rewarded for doing so. • Maintain Fire & Security Systems in your assigned area. • Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements. • Plan and respond to routine and re-active call visits in your area. • Maintain effective communication with customers when planning site visits. • Maintain your stock levels with support from the Stores team. • Attend training sessions as and when required. • Attend Engineering team meetings as and when required. • Identify any personal training and development needs to help you provide the best possible customer service.

Requirements

• A technical background in the electrical / electronic industry. • Good all-round knowledge of Fire and Security Systems. • Experience of front-line customer contact preferred. • Excellent organisational skills. • A professional and presentable demeanor, always. • The ability to deliver exceptional customer service. • ACE – Attitude, Commitment & Effort - the key to progression.

Benefits

• Basic Salary - Subject to grading & experience - £28,000-£37,000 • Competitive & Uncapped Commission, Overtime & Travel Time. Take-home Earnings Circa £50,000-55,000. Please enquire about our commission schemes. • Company Vehicle & Fuel Card • Company Tablet and Mobile Phone • Royal London Pension Scheme • Life Assurance x4 Basic Salary • Employee Recognition Scheme • Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals) • Paid Holidays and Bank Holidays • Holidays increasing after each year of service up to 25 days. • Birthday Holiday • Mental Health Support Scheme • Long Service Award (increments of 5 years) • Access to continued training at the Marlowe Academy • Development & Progression opportunities • 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.