Director of Customer Success

5 days ago

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Maropost

WebsiteLinkedInAll Job Openings

Enterprise Cloud Computing • Digital 1-to-1 Communications • Marketing Automation • Customer Engagement • Multi-channel Marketing

201 - 500 employees

Founded 2011

🛍️ eCommerce

🤝 B2B

☁️ SaaS

💰 Secondary Market on 2022-04

Description

• Drive the AMEA & EMEA based success teams’ performance and partner with customers to optimize the Maropost product suite. • Responsible for training and developing your direct reports, while also monitoring the forecast and key indicators of success. • Leads a team of 7-10 Customer Success contributors to improve customer retention rates, growth and overall satisfaction. • Oversee customer onboarding and adoption, ensuring a smooth experience and value from Maropost's product offering. • Collaborate with Sales and Marketing teams to execute campaigns aimed at expanding product usage. • Develop and maintain strong relationships with key customers, ensuring their feedback informs product development.

Requirements

• Experience in a high-growth, SaaS scaleup with fast-paced, rapidly changing environment is essential. • 6+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role. • Experience selling retail, e-commerce, or email solutions is preferred. • Proven track record of driving customer retention, adoption, and growth in a SaaS environment with a track record of delivering over 100% NRR. • Strong sales fundamentals, business & sales acumen. • Coachable, authentic, hungry, driven, energetic, curious, passionate, entrepreneurial, and analytical in nature. • Excellent presentation and written business communication skills; ability to lead meetings internally and externally and executive briefing. • Experience creating a demand generation engine for upsell and cross sell opportunities. • Constantly investing in and motivating your team culture through intentional focus on rallying your team around their impact, mission, and priorities, while also driving collaboration and sense of belonging among a distributed team. • Process and task oriented; very organized and diligent; demonstrated ability to use data to make informed business decision. • Familiarity with Gong, SFDC, HubSpot, M365, Apollo, and LI Nav are a bonus.

Benefits

• Extended Healthcare • Stock Options • Dental Care • Vision Care