Technical Success Senior Analyst

3 days ago

Apply Now

Receive Emails with Similar Jobs

Marqeta

WebsiteLinkedInAll Job Openings

Virtual and Physical Cards • Tokenization • On Demand Delivery • API • Alternative Lending

501 - 1000

💰 Post-IPO Equity on 2021-06

Description

• As a Technical Success Senior Analyst at Marqeta, you will serve as a trusted technical and payments advisor for our customer base. • You will be joining the Technical Success team which sits under our Solutions and Customer Onboarding department. • You will communicate directly with customers while collaborating cross-functionally internally to win new business, increase business value, and strengthen customer relationships. • Lead initiatives such as presenting integration guides for on-boarding customers and leading the internal voice of the customer sessions.

Requirements

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree in Computer Science or related area; or 3 years and a Master's degree; or equivalent experience • 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity • Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side • Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms • Experience and/or enthusiasm learning & discussing APIs • Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths) • Ability to facilitate customer collaboration and influence teams across the organization to achieve desired customer outcomes • Resourceful problem solver who proactively suggests improvements and challenges the status quo • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules • Experience in the B2B technology space, with a knack for understanding what makes businesses tick and what drives their growth • Experience and/or enthusiasm learning & discussing APIs • Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision

Benefits

• Multiple health insurance options • Flexible time off – take what you need • Retirement savings program with company contribution and after tax contributions • Equity in a publicly-traded company and an Employee Stock Purchase Program • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave • Free therapy sessions, financial and professional coaching, and legal advice • Monthly stipend to support our remote work model • Annual “development dollars” to support our people growth and development