Inbound P&C Insurance Agent

March 26

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🔒 Insurance

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MCI

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MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, specializing in call center business process outsourcing (BPO) and customer experience (CX) solutions. With a diverse range of tech-enabled services, including AI, omnichannel customer support, and data analytics, MCI designs and operates flexible outsourcing solutions tailored for various industries such as automotive, healthcare, financial services, and retail. Recognized as the fastest growing call center company in the USA, MCI combines expert personnel with advanced technology to enhance customer interactions and optimize operational efficiencies for businesses globally.

Business Process Outsourcing • Customer Contact Software • Contact Center Service • Call Center Services • Customer Service

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

📋 Description

• Handle inbound and outbound contacts in a courteous, timely, and professional manner. • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. • Listen to customers, understand their needs, and resolve customer issues. • Research systems to find missing information; coordinate with other departments to resolve issues as applicable. • Utilize systems and technology to complete account management tasks. • Accurately document and process customer orders in appropriate systems. • Follow all required scripts, policies, and procedures. • Comply with requirements surrounding confidential information and personal information. • Escalate customer issues to the appropriate staff and managerial for resolution as needed. • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes. • Adhere to all attendance and work schedule requirements.

🎯 Requirements

• Must be 18 years of age or older. • High school diploma or equivalent. • Excellent organizational, written, and oral communication skills. • The ability to type swiftly and accurately (20+ words a minute). • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). • Basic understanding of Windows operating system. • Highly reliable with the ability to maintain regular attendance and punctuality. • The ability to evaluate, troubleshoot, and follow-up on customer issues. • An aptitude for conflict resolution, problem-solving, and negotiation. • Must be customer service oriented (empathetic, responsive, patient, and conscientious). • Ability to multi-task, stay focused, and self-manage. • Strong team orientation and customer focus. • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent. • Excellent interpersonal skills and the ability to build relationships with your team and customers.

🏖️ Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work.